Our Scalp Friendly [Cream Conditioner] uses natural ingredients to moisturise the hair, not silicones to coat the hair with something slippery. It also has ingredients to control the flora of the scalp that sometimes causes scalp problems for people. [We hope you enjoy.]

[Ingredients:] Aqua, Cetearyl Alcohol (Plant Emulsifier), Behentrimonium Methosulfate (Canola Based Detangler), Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil, Piroctone Olamine, Allantoin, Hydrolysed Milk Protein, Fragrant (Phthalate free). [Aqua:]

When we were told that we have to call our purified water “Aqua” we thought they were kidding. But we can’t fight bureaucracy. So we aren’t trying to be fancy, but we do need to call our water “Aqua” sometimes. [Cetearyl Alcohol (Plant Emulsifier):] Made from a mix of purified water and oils so as to be more moisturising than oil alone. To hold water and oils together, they need an emulsifying wax.

We use a plant based wax that allows the water and oils to stay together. [Behentrimonium Methosulfate (Canola Based Detangler):] Rapeseed Oil Derived Detangler. Terrible name but one of the best natural conditioners for the hair. Most conditioners use silicone (cycolmethicone or dimethicone) to coat the hair in slipperiness which can also cause build-up. We use this ingredient in combination with Jojoba Oil instead. [Simmondsia Chinensis (Jojoba) Seed Oil:] Jojoba Oil is one of the most moisturising skin care oils around and is one of our all-time favourite moisturising oils. It is light and sinks into the skin easily. Curiously, Jojoba Oil is actually a liquid wax. It is also very non comedogenic meaning that it does not clog the pores. It makes for a good conditioner too. It helps keep the hair shaft smooth and soft.

Most hair conditioners use silicone to coat the hair (cyclomethicone or dimethicone), however Jojoba Oil is much more natural and moisturising and doesn’t cause so much build-up. [Olea Europaea (Olive) Fruit Oil:] Wonderfully healthy for the skin. So many benefits, it might be best to Google "Olive Oil Skin" instead. [Piroctone Olamine:] Piroctone Olamine is an anti-yeast ingredient. Non-irritating, it helps keep the product free from bacteria and mould. Allantoin Allantoin helps clean away dead tissue,allowing the growth of new healthy tissue. It helps the scalp to help itself. [Hydrolysed Milk Protein:] Amino Acids can help the hair to feel smoother and softer. We use hydrolized protein as a cow friendly source of amino acids.

[For people with Lactose intolerance this is no problem. However for people that are allergic to Milk Protein itself, this ingredient would not be suitable. If in doubt, all natural products should be patch tested before use.] [Fragrant Oil (Phthalate free):] We used to use various Essential Oils in our Milky Shampoo, Conditioner and Milk Wash. EO’s are great if we could talk to each customer and check for allergies. 

[Due to the occasional reaction to EO’s, we removed them.] We want to sooth people scalps and even a very small number of reactions to EO’s was distressing for us. But people still want their hair to smell nice. So we worked with another company to develop phthalate free fragrant oil (phthalates are the things in fragrances that a lot of people don’t like) and since then the response has been great. 

It is our aim to offer a fast and reliable delivery service, using the method specified in the checkout procedure. The cost of your delivery is automatically calculated depending on the total value of your order. Any order £30 and above is free of charge.

We will endeavour to despatch all orders within 24 hours. If some or all items are unavailable, then we will contact you before shipping.

It is always best to allow up to seven working days for delivery but unfortunately this can sometimes take longer and we cannot guarantee delivery dates for overseas delivery dates as they are sometimes subject to customs clearance in the destination country due to the quality of postal services from country to country.

Other Important Information

Where it is not possible for Royal Mail to deliver your order, it will be held at your local Royal Mail office for 5 days before being returned to us. To contact your local sorting office to arrange re-delivery or collection, please call 08457 740 740 in the UK.

We would advise that you check your local sorting office before contacting us if delivery has taken more than seven working days in the UK and Overseas, although overseas customers may have to wait up to two weeks.

If your order has been 'lost in the post’, it will only be investigated 17 working days after it was shipped because it is only after this period that the Royal Mail regards postage as officially lost.

European customers should note that in some rare occasions parcels do appear to take longer than usual to arrive and in such occasions it may be necessary to wait longer before further action is taken. This is largely because of the varied quality of postal services throughout Eurozone countries.

After the post office has completed its investigations, it will subsequently refund Elixir for the value of the parcel and postage and package. Upon receiving our costs from the post office your replacement parcel will then be re-sent, or your costs reimbursed if the product is no longer required. Customers are therefore advised to request signed for deliveries to ensure full tracking opportunities.

Depending upon the weight of your consignment we will inform you of the price separately.

For deliveries within England, Scotland and the Channel Islands our charges are as follows:

Overseas Deliveries

We are delighted to be able to offer international once again however there are still certain items that we can no longer send to certain countries.  If this is the case for your order we ill notify you and a full refund will be given.

Every order we send is despatched either first class Royal Mail, or if the parcel exceeds 1kg, at our discretion, send the goods by parcel post, which can take a few days longer to reach you. On any recorded delivery, a signature may be required on delivery. In the case of recorded deliveries which fail to be delivered an acknowledgement card will be left stating the time and place for you to collect. International orders will take a little longer.

Please Note: If orders weigh more than two kilos we will often send packages in two separate boxes in the interests of security and safety.

As an online retailer, we are open 24 hours a day, seven days a week. Our delivery schedule is governed by the Post Office who are open six days a week from 9.00am - 5.00pm. Please also consider Public Holiday closing.