Frequently Asked Questions

General Questions

What products do you offer?

We specialise in premium health and wellbeing products, including natural supplements, homeopathic remedies, vitamins, and natural skincare. All our products are carefully selected to support your holistic health journey.

Are your products natural and safe?

Yes, we prioritise natural, high-quality ingredients in all our products. Our supplements and remedies are sourced from trusted manufacturers and comply with UK safety standards. However, we always recommend consulting with a healthcare professional before starting any new supplement regimen.

Do you ship internationally?

Currently, we primarily serve customers in the UK. We are working on expanding our shipping options to additional markets. If you do order internationally we will view on a case by case basis and will refund if we can't complete the order.

Gut Health FAQs

What are the benefits of gut health supplements?

Gut health supplements, including probiotics and prebiotics, support digestive function, boost immune health, improve nutrient absorption, and may help with bloating, IBS symptoms, and overall wellbeing. A healthy gut microbiome is essential for both physical and mental health.

How long does it take for gut health supplements to work?

Most people notice improvements within 2-4 weeks of consistent use, though some benefits may appear sooner. For optimal results, we recommend taking gut health supplements for at least 90-100 days to allow your microbiome to fully rebalance.

Can I take probiotics with other supplements?

Yes, probiotics are generally safe to take alongside other supplements. However, it's best to take them at different times of day from antibiotics, and consult with a healthcare professional if you're on medication or have specific health conditions.

What's the difference between Symprove and Naked Biotics?

Both are premium probiotic supplements. Symprove is a water-based live bacteria supplement, while Naked Biotics offers a comprehensive gut health programme. Both support digestive health, but they use different strains and delivery methods. Your choice may depend on your specific needs and preferences.

Menopause Support FAQs

What supplements help with menopause symptoms?

Natural supplements for menopause may include black cohosh, red clover, sage, vitamin D, calcium, magnesium, and omega-3 fatty acids. These can help manage hot flushes, night sweats, mood changes, bone health, and sleep disturbances associated with menopause.

Are natural menopause supplements safe?

Most natural menopause supplements are safe when taken as directed. However, it's important to consult with your GP or healthcare provider before starting any new supplement, especially if you're taking HRT or other medications.

How long should I take menopause supplements?

The duration varies by individual. Some women take menopause supplements throughout their menopausal transition (which can last several years), while others use them for symptom relief during peak periods. Regular review with a healthcare professional is recommended.

Energy & Vitality FAQs

What natural supplements boost energy levels?

Natural energy supplements include B vitamins, iron, magnesium, CoQ10, adaptogens like rhodiola and ashwagandha, and superfood greens. These support cellular energy production, reduce fatigue, and help your body manage stress more effectively.

Are energy supplements better than caffeine?

Natural energy supplements work differently than caffeine. While caffeine provides a quick boost, supplements like B vitamins and adaptogens support sustained energy by addressing underlying nutritional deficiencies and helping your body produce energy more efficiently, without the crash.

When is the best time to take energy supplements?

Most energy supplements are best taken in the morning or early afternoon with food. Avoid taking them late in the day as they may interfere with sleep. Always follow the specific product instructions for optimal results.

Focus & Clarity FAQs

What are nootropics and how do they work?

Nootropics are natural or synthetic compounds that support cognitive function, including memory, focus, creativity, and mental clarity. Natural nootropics like lion's mane mushroom, ginkgo biloba, and L-theanine work by supporting brain health, neurotransmitter function, and blood flow to the brain.

Are cognitive supplements safe for daily use?

Most natural cognitive supplements are safe for daily use when taken as directed. Products like our London Nootropics range use carefully selected natural ingredients. However, if you have any medical conditions or take medications, consult your healthcare provider first.

How quickly do focus supplements work?

Some ingredients like caffeine and L-theanine work within 30-60 minutes, while others like lion's mane mushroom and bacopa provide cumulative benefits over weeks of consistent use. For best results, combine supplements with good sleep, hydration, and a balanced diet.

Calm & Sleep FAQs

What natural supplements help with sleep?

Natural sleep supplements include magnesium, L-theanine, 5-HTP, valerian root, passionflower, and chamomile. These help calm the nervous system, support melatonin production, and promote relaxation without the side effects of pharmaceutical sleep aids.

Can I take sleep supplements every night?

Most natural sleep supplements are safe for nightly use. However, it's best to address underlying sleep issues (stress, sleep hygiene, screen time) alongside supplementation. If sleep problems persist, consult a healthcare professional.

Will sleep supplements make me groggy in the morning?

Natural sleep supplements typically don't cause morning grogginess when taken at the recommended dose. Unlike pharmaceutical sleep aids, natural options work with your body's own sleep mechanisms. If you experience grogginess, try reducing the dose or taking it earlier in the evening.

Greens & Superfood FAQs

What are the benefits of superfood greens?

Superfood greens provide concentrated nutrients, antioxidants, vitamins, minerals, and phytonutrients from vegetables, algae, and plant extracts. They support immune function, energy levels, detoxification, alkalinity, and help fill nutritional gaps in your diet.

Can greens powder replace vegetables?

While superfood greens are nutrient-dense, they should complement rather than replace whole vegetables. They're excellent for boosting your nutrient intake, especially when you're busy or travelling, but whole foods provide fibre and other benefits that powders cannot fully replicate.

How do I use greens powder?

Mix greens powder into water, smoothies, juice, or plant-based milk. Start with a smaller serving to let your body adjust, then increase to the recommended dose. Taking them in the morning can provide an energising nutrient boost to start your day.

Sports & Nutrition FAQs

What supplements do I need for exercise and fitness?

Key sports supplements include protein powder for muscle recovery, BCAAs for endurance, creatine for strength, electrolytes for hydration, and omega-3s for inflammation. Your specific needs depend on your training type, intensity, and goals.

Is plant-based protein as effective as whey?

Yes, high-quality plant-based proteins (like pea, rice, and hemp blends) can be just as effective as whey for muscle building and recovery when they provide a complete amino acid profile. Many athletes prefer plant proteins for easier digestion and ethical reasons.

When should I take protein supplements?

Protein is most beneficial within 30-60 minutes after exercise to support muscle recovery, but total daily protein intake matters more than precise timing. You can also use protein powder as a convenient snack or meal replacement throughout the day.

Homeopathic Remedies FAQs

What is homeopathy and how does it work?

Homeopathy is a natural system of medicine based on the principle of 'like cures like', using highly diluted substances to stimulate the body's own healing response. Homeopathic remedies are gentle, non-toxic, and can be used alongside conventional treatments.

Are homeopathic remedies safe?

Yes, homeopathic remedies are extremely safe due to their high dilution levels. They have no known side effects and are suitable for all ages, including babies, pregnant women, and the elderly. They also don't interact with conventional medications.

How do I choose the right homeopathic remedy?

Homeopathic remedies are selected based on your specific symptoms and constitution. We stock trusted brands like Helios and Dr Reckeweg. For acute conditions, you can self-select based on symptoms, but for chronic issues, consult a qualified homeopath.

Orders & Shipping

How long does delivery take?

Standard UK delivery typically takes 3-5 business days. Express delivery options are available at checkout for faster service. You'll receive tracking information once your order ships.

What is your returns policy?

We offer a 30-day return policy on unopened products. If you're not completely satisfied with your purchase, please contact our customer service team to arrange a return. Due to health and safety regulations, we cannot accept returns on opened supplements or skincare products.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view your order status and tracking details.

Product Information

How do I choose the right supplement for me?

We recommend reviewing the product descriptions and ingredient lists carefully. If you have specific health concerns or conditions, please consult with a qualified healthcare practitioner before purchasing. Our customer service team is also happy to help guide you.

Are your products suitable for vegetarians and vegans?

Many of our products are suitable for vegetarians and vegans. Each product page clearly indicates dietary suitability. You can also use our filters to find vegan and vegetarian options.

Do your products contain allergens?

Allergen information is listed on each product page. Common allergens are clearly marked. If you have specific allergy concerns, please review the full ingredient list or contact us before ordering.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment options through Shop Pay and other digital wallets.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and checkout faster on future purchases.

How can I contact customer service?

You can reach our customer service team via email or through the contact form on our website. We aim to respond to all enquiries within 24 hours during business days.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we cannot make changes, but you can return it following our returns policy.