Privacy Policy is committed to protecting your privacy. We use utmost care to keep your information strictly confidential. We use your information only to process your orders or, once you sign up to our Newsletters, to inform you of promotions that we feel may be of interest to you, unless you tell us otherwise. With our Newsletters you are given an option to 'opt-out' with every email we send via Mail Chimp. You can also close your account at any time. Simply log into your account and click "delete account" and all data will go.

As an extra security measure, we do not personally store your credit card details. We use Sage Pay as our 'gateway' to acquire your card details and their security system is of the highest order, complying with all Data Protection legislation and Banking PCIDSS requirements to safeguard the security of your details.

However, If you choose not to purchase online, there are a number of other options:

  • By Email:

Drop us a line to discuss your order. At some point we will need to take your credit card details, and generally do this over the phone.

  • By Phone (Mail Order): 01208 814500.

    We are a busy store, please be patient and be prepared for occasional delays in dealing with your enquiry. (Just to say: we know of no documented cases of credit card fraud using our shopping system over the internet and it is for the ease and speed of receiving orders that we encourage online purchasing. It also creates a paper trail for our mutual benefit.

    We store the following information about you when you place an order:

    • Your name,
    • The delivery address
    • And your email address.

    When you place orders we offer the use of a secure server and the logo of the padlock confirms that the connection is secure. The secure server software uses 128-bit encryption, which is the highest level possible before it is sent to us. From then on we follow standard security procedures in the storage and disclosure of information you have given us to prevent unauthorised access. We do not use or sell this information for any purpose other than that related to your order. After a suitable time we shred all paperwork. With, you will not receive unsolicited mail from other companies.

    Customer Account:
    To open up an account, just click on the 'Login' link and follow the instructions. Once you have created an account it is easy to place orders and see your order history. You must be logged in first to place an order so this is stored in your history. Unless you prefer to there is no need to log off as this will be automatic upon completion of your order.

    We are in compliance with the General Data Protection Regulation of EU law of May 2018 with regards to data protection and privacy for all individuals within the European Union. This regulation replaces Data Protection Acts of previous years.

    10. Cookies
    'Cookies' are small harmless pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. uses cookies for a number of purposes. For instance, they enable us to simplify the logging on process for registered users; to help ensure the security and authenticity of registered users; to provide the mechanisms for online shopping; and to enable traffic monitoring. You can, of course, turn off the cookie function of your web browser.

    Copyright and Trademark Notice
    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Elixirhealth(UK) Ltd, Copyright 2000, ALL RIGHTS RESERVED.

    You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties

    11. Changes
    As part of our policy of continuous review, these terms and conditions are subject to change at any time without prior notice and at the discretion of Elixirhealth(UK) Ltd. At no point do they affect your statutory rights.